Privacy Policy
Effective Date: February 22, 2025
1. Introduction
Welcome to New Redwood Insurance Services. We are a small business insurance brokerage dedicated to helping our clients find the best insurance policies tailored to their needs. Your privacy is important to us, and this Privacy Policy outlines how we collect, use, protect, and share your personal information in compliance with the California Consumer Privacy Act (CCPA) and SMS TCR registration requirements.
2. Types of Information Collected
We may collect the following personal information from our customers:
Name
Email address
Phone number
Mailing address
Date of birth
Insurance-related details, such as policy numbers and coverage preferences
Any other information voluntarily provided by you
3. How Information is Collected
We collect personal information through the following methods:
Online forms on our website
Phone calls and SMS communication
Emails and other electronic communications
In-person consultations
Third-party partners (such as insurance carriers) when necessary for policy quotes and applications
4. Purpose of Data Collection
We collect your information for the following purposes:
To provide insurance quotes and policy recommendations
To process applications and manage insurance policies
To communicate with you regarding your coverage, claims, and updates
To comply with legal and regulatory requirements
To send SMS notifications and updates with your consent
To improve our services and customer experience
5. Data Security Measures
We take the security of your personal data seriously and implement the following safeguards:
Encryption of sensitive information
Secure servers and restricted access to personal data
Regular security audits and updates
Compliance with industry best practices for data protection
6. Data Sharing
We do not sell your personal information. However, we may share your data with:
Insurance carriers and partners to obtain quotes and process applications
Service providers that assist with business operations (e.g., IT support, payment processors)
Government agencies or legal entities if required by law
7. User Rights
Under the CCPA, you have the following rights regarding your personal information:
The right to know what personal data we collect and how it is used
The right to request access to your personal data
The right to request the deletion of your data, subject to legal requirements
The right to opt out of data sharing where applicable
The right to correct or update your information To exercise any of these rights, please contact us using the details below.
8. Contact Information
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at: New Redwood Insurance Services
929 Golf Course Dr. Rohnert Park, CA 94928
Phone: 707-981-4707
Email: info@newredwoodinsurance.com
9. SMS Consent
By providing your phone number, you consent to receive SMS messages from New Redwood Insurance Services regarding quotes, policy updates, and other relevant communications. Your phone number will not be shared with third parties for marketing purposes.
You can opt-out of SMS communications at any time by replying "STOP" to any message received. Reply HELP for assistance; messages and data rates may apply message frequency will vary
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically.
By using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.